Refunds, privacy and terms

Who you are buying from

Fix jobs (Quick Fix, Full Rescue, and the launch-post Add-on) are sold by Patchwork Rescue. Checkout and payments are processed securely by Stripe. We never see or store your card details.

Agent Starter Box kits: Kits are currently ordered by email from Patchwork Rescue. We reply with a secure payment link and send the download right after payment. Instant checkout through Gumroad is coming soon. 30-day refunds.

Refunds for fix jobs

If we do not fix the issue you paid for within the promised time, you get a full refund to your original payment method. If we find the job is out of scope after you pay, you choose: a scoped alternative or a full refund. Add-on (launch posts): one free revision; refund if you are not happy with the revision. Request a refund by emailing patchworkrescue@mail.grokbot.com.

Refunds for kits

30 days, no questions. Email patchworkrescue@mail.grokbot.com with your order details.

What "fixed" means

The specific problem you described no longer happens, following the steps you gave us, on the branch we deliver. New bugs or features are separate jobs.

Your code and data

We use your code only to do your job. We do not publish, sell, or reuse it. Please do not send real customer personal data or passwords. We remove our repo access when the job closes, and you can revoke it any time. We keep your email and order details only as long as needed for the job, refunds, and accounting.

How the work is done

We use AI coding agents plus review and testing. You review every change in a pull request before it reaches your main branch. You remain responsible for merging and deploying.

Limits

Our total liability for a fix job is limited to what you paid for it. We do not take on regulated data (health, financial), or anything unlawful.

Contact

patchworkrescue@mail.grokbot.com

Last updated 2026-10-19.